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 Widespread outages involving several Google services--including search, Google Docs, and Gmail--were caused by an upgrade gone awry inside of Google, according to engineers. 

 An unknown "bug" inside Google's network involving some sort of hardware failure or glitch prevented Internet service providers from finding Google's new ASNs on the Internet--effectively sealing it off from many customers. 

 Not all Internet users were affected, but some that use larger providers--such as AT&T or Verizon--appeared to be disproportionately hurt because large ISPs "peer" with Google, or interconnect their networks with Google's networks to improve speed and reduce bandwidth costs. 

 This isn't the first time Google, and its services have suffered downtime, but it's a wake-up call to how interconnected the Web really is, and how many companies rely on Google to keep their own services running.
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May 16, 2009
Google goes dark, bringing sites down with it

Widespread outages involving several Google services--including search, Google Docs, and Gmail--were caused by an upgrade gone awry inside of Google, according to engineers.

An unknown "bug" inside Google's network involving some sort of hardware failure or glitch prevented Internet service providers from finding Google's new ASNs on the Internet--effectively sealing it off from many customers.

Not all Internet users were affected, but some that use larger providers--such as AT&T or Verizon--appeared to be disproportionately hurt because large ISPs "peer" with Google, or interconnect their networks with Google's networks to improve speed and reduce bandwidth costs.

This isn't the first time Google, and its services have suffered downtime, but it's a wake-up call to how interconnected the Web really is, and how many companies rely on Google to keep their own services running.


Read more about the outage

 Related: Widespread Google outages rattle users
Tom Krazit
Tom Krazit
CNET.com
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