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Software Webcast Series

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Secrets to Great Software Helpdesks:
From Happy Customers to Increased Profits

Software provider Fenestrae knows that behind every successful software company is a great helpdesk. In fact, the company and its support team apply this philosophy every day to drive company profits and maintain thriving customer relationships.

Whether your software is simple or complex, your support team needs to quickly respond to and resolve customer requests - to ensure satisfied customers who not only renew, but who also spread the word.

How can you achieve high levels of customer satisfaction and keep costs low?

Learn how by viewing a free information-packed webcast here www.iian.ibeam.com/events/swmg001/26817/ featuring Mark Warbington, senior technical consultant with Fenestrae, as he reveals how its support staff provides complete 24/7 support for thousands of global installations through a remote "high-touch, low-cost" support model.

Don't miss this online event.

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