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The Service Desk Manager's Toolkit
CMDB Creation and Maintenance Kit
Deliver Excellent Support to Your Internal Users
Most companies depend on the service desk (often called "help desk") to be the first point of contact with the IT department for equipment needs, software support, repairs and a variety of other services. It's essential that service desk managers benchmark their processes to assure today's demanding standards are being met.

The Service Desk Manager's Toolkit provides a complete set of instructions, documents and templates to help you assess your service desk function, improve services and measure success.

Click here for more details

Everything You Need to Get Your Service Desk on the Right Track.
The Service Desk Manager's Toolkit provides everything you need to understand the service desk process and compare your current operation with industry standards. The information provided is based on the latest version of the ITIL framework (v3.0) which is the most widely recognized standard for IT services.

Here is just some of what you will receive:

   •  PowerPoint presentation covering all the basics
   •  Business Justification Document
   •  Service Desk roles & responsibilities defined
   •  Communication Plan
   •  Measure Key Performance Metrics
   •  And More ...

Click here for more information about the contents of this unique resource bundle.

Working for Your Success,
The IT Business Edge Team
The ITBE Satisfaction Guarantee

If you are not thoroughly satisfied with the collection of documents and templates included in the Service Desk Manager's Toolkit, let us know within 30 days and we will refund 100% of your purchase price.

 

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