Today's "CRM Alert" from NewsFactor Network
Monday -- May 19, 2008 -- http://www.crm-daily.com
| In This Issue | | |
* CRM Alert Summary
* Messages from Our Sponsors
* How To Advertise
* How To Subscribe or Contact Us |
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Advertisement
Salesforce.com is the global leader in on-demand CRM, helping 35,300 companies worldwide automate their sales, services, and marketing processes. It?s the most customizable, most integrated, and most global CRM solution on the market. Period. Experience CRM success?starting now. Click here for a FREE 30-day trial of Salesforce. |
| Today's Top Stories | | |
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1. Customer Service Suffering for Certain Contact Centers
Customer service departments often get a bad rap. But for those that really focus on improving the overall customer experience, the standards continue to rise as consumers become more demanding. Full Story
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2. New Boston Apple Store Is Model for Global Expansion
Apple has opened its largest U.S. store, a building in Boston with a glass and steel facade that a company executive said reflected Apple's plan to expand retail its ventures at home and abroad. Full Story
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3. Facebook Blocks Google's Competing Friend Connect
If you thought the trend toward openness among social networks was going to be sociable, the scuffle between Google and Facebook may indicate otherwise as Facebook bars Google's Friend Connect.
Full Story
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4. Understanding Your Sales Networking Skills
Before you even begin to look at engaging seriously in lots of networking effort, it is useful to look at your own temperament or disposition. Fears and doubts hinder the vast majority of people. Full Story
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5. New 'Webinar' Focus Is CRM in Retail Stores
Escalate Retail has announced a free Retail CRM Webinar Series that will focus on how world-class retailers drive increased store visits and are bettering sales and improving customer loyalty. Full Story
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6. Alliance Aims To Deliver Mobile Workforce CRM
Green Beacon Solutions has partnered with ClickSoftware Technologies to provide a field service-management system that enables access to Microsoft CRM applications for service organizations. Full Story
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| Most Popular Stories | | |
1. IBM Acquires Deduplication Software Maker Diligent
Technology will trim data-center costs. Full Story
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2. Albany Is a Step Toward the Future for Microsoft Office
Update sets stage for Office hybrid. Full Story
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3. CRM Mashup Apps Help Businesses Make Connections
Brings social networking to CRM tools. Full Story
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About This Newsletter:
The "CRM Industry Alert" is published by CRM Daily.com, which is part of the NewsFactor Network of business and technology publications. Our straightforward newsflash style keeps you up to date on top news of the day concerning Customer Relationship Management (CRM). It is designed specifically for customer service managers and personnel, sales and marketing pros, tech staff and managers, as well as the top level executives who are accountable for customer satisfaction and the success of their enterprise applications.
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