May 20, 2008
2:00 p.m. Eastern / 11:00 a.m. Pacific
Duration: 45 minutes

Technology Professional,

PlumChoice is an award-winning PC support provider that leverages remote collaboration to provide a seamless customer experience, positioning them as industry leaders. How did they do it, and how can their experience improve your business?

Join us on May 20th for a live eSeminar to hear,
John Ragsdale of The SSPA and Rich Surace of PlumChoice discuss the key aspects of people, process and technology in developing a best-in-class support operation.

During this eSeminar you will learn how PlumChoice:

• Maintains a 94% first contact resolution rate with Team Collaboration
• Hires and retains best-in-class talent via a virtual support center
• Achieves over 100% utilization of agents

Could your support organization benefit from what PlumChoice has learned? Register now for this educational event – and bring your questions for our panel of experts to answer during our live Q&A following the presentation.

Sponsored by Citrix Online - GoToAssist

Can't make it? Register and watch the recording on-demand, after it takes place.