Remote Collaboration eSeminar

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You are invited to view this webcast
sponsored by Citrix Online -
GoToAssist

Secrets of Creating the Ultimate
Support Experience

May 20, 2008
2:00 p.m. Eastern / 11:00 a.m. Pacific
Duration: 45 minutes

==> Register Now:
http://learn.gotoassist.com/forms/G2A-WBR-eSeminars-Plumchoice?ID=7010000000052w2

-----------------------------
Featured Speakers:

John Ragsdale - VP of Research - The
SSPA

Richard Surace - Senior Vice President,
Operations - PlumChoice

Michael Krieger - VP, Market Experts
Group - Ziff Davis Enterprise
-----------------------------

PlumChoice is an award-winning PC
support provider that leverages remote
collaboration to provide a seamless
customer experience, positioning them
as industry leaders. How did they do
it, and how can their experience
improve your business?

Join us on May 20th for a live eSeminar
to hear, John Ragsdale of The SSPA and
Rich Surace of PlumChoice discuss the
key aspects of people, process and
technology in developing a
best-in-class support operation.

During this eSeminar you will learn how
PlumChoice:

Maintains a 94% first contact
resolution rate with Team
Collaboration
Hires and retains best-in-class
talent via a virtual support center
Achieves over 100% utilization of
agents

Could your support organization benefit
from what PlumChoice has learned?
Register now for this educational event
- and bring your questions for our
panel of experts to answer during our
live Q&A following the presentation.

==> Register Now:
http://learn.gotoassist.com/forms/G2A-WBR-eSeminars-Plumchoice?ID=7010000000052w2

=============================
Please visit www.eSeminarslive.com for
a complete list of upcoming Ziff Davis
Enterprise eSeminars.
=============================
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Learn the Secrets of Creating the Ultimate Support Experience