Today's "CRM Alert" from NewsFactor Network
Monday -- May 12, 2008 -- http://www.crm-daily.com
| In This Issue | | |
* CRM Alert Summary
* Messages from Our Sponsors
* How To Advertise
* How To Subscribe or Contact Us |
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| Today's Top Stories | | |
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1. Salesforce.com Offers New Collaboration, Community Tools
Salesforce.com previewed its new release, Salesforce Summer '08, at Dreamforce Europe, its conference for users and developers. The release focuses on new collaboration capabilities. Full Story
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2. Power Of SaaS: VoIP Call Centers for a Fraction of the Cost
The software as a service (SaaS) trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. Full Story
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3. Microsoft Film Contest Is Vista Public-Relations Maneuver
Calling all would-be Judd Apatows, Martin Scorseses and Coen brothers. Your cinematic ambitions may be supported by an unlikely patron, based not in Hollywood but in Redmond, Washington. Full Story
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4. Microsoft Contemplates 'Plan C' To Rebuild Online Services
Without the influx of Web traffic that Microsoft bet would quickly follow a Yahoo buyout, the software maker is facing a long slog if it wants to turn its money-losing online services business into a Google-killer. Full Story
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5. Apple Lags in Climate-Conscious Computing
The nonprofit Climate Counts organization has released its second annual scorecard rating companies' efforts to combat climate change. One technology company stands out as a green laggard: Apple. Full Story
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6. Why Generalized Sales-Training Programs Just Don't Work
General sales training seminars may supply short-term motivation, but it's like eating a Chinese meal: When you leave the restaurant you feel full, but by the time you're home you want to eat again. Full Story
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| Most Popular Stories | | |
1. Albany Is a Step Toward the Future for Microsoft Office
Update sets stage for Office hybrid. Full Story
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2. IBM Acquires Deduplication Software Maker Diligent
Technology will trim data-center costs. Full Story
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3. CRM Mashup Apps Help Businesses Make Connections
Brings social networking to CRM tools. Full Story
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About This Newsletter:
The "CRM Industry Alert" is published by CRM Daily.com, which is part of the NewsFactor Network of business and technology publications. Our straightforward newsflash style keeps you up to date on top news of the day concerning Customer Relationship Management (CRM). It is designed specifically for customer service managers and personnel, sales and marketing pros, tech staff and managers, as well as the top level executives who are accountable for customer satisfaction and the success of their enterprise applications.
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