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May 11, 2008

Brand New!

The Service Desk Manager's Toolkit

Run a World Class Service Desk
The IT Service Desk is arguably the most critical function in modern business. From desktops to offsite storage, virtually every employee relies on IT services so they can do their job. When there's an IT incident or outage, the IT Service Desk is the first responder. It's critical that service desk managers follow best practices to prevent unnecessary errors or downtime.

The Service Desk Manager's Toolkit provides an array of resources to boost your understanding and ability to deploy a top-notch service desk function within your company.

Get the details on this unique offer now!

 
Check out Our other Top Selling IT Management Resources!

The Complete
IT Policy Kit
Create your own custom IT policy portfolio in minutes using this comprehensive set of templates and instructions

Six Sigma Framework for IT
Use proven Six Sigma methodologies to drive toward zero errors and excellence in IT service management. A complete set of tools.

IT Manager Development Library
Learn all the basics of IT Management: budgeting, staff motivation, business planning and more with this unique ebook bundle.

Strategic IT Planning and Governance
This Best-Practices Guide leads you through the entire strategic planning process, step by step.

The Green IT Guide and Toolkit
Preserve the environment and save big by consuming less energy in IT.

Disaster Recovery & Business Continuity Template Pack
Prepare your company for any type of disaster you can envision and those you cannot.
   

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