Today's "CRM Alert" from NewsFactor Network
Monday -- April 28, 2008 -- http://www.crm-daily.com
| In This Issue | | |
* CRM Alert Summary
* Messages from Our Sponsors
* How To Advertise
* How To Subscribe or Contact Us |
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| Today's Top Stories | | |
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1. CRM Mashup Apps Help Businesses Make Connections
If mashups sound like a Web 2.0 app for checking traffic jams on Google Maps, think again: Enterprise mashups are growing common for functions like integrating social-networking info into CRM tools. Full Story
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2. Indian Outsourcing Company Recruits with a Bus
Faced with difficulty finding skilled employees, one of India's leading outsourcing companies is going out to find prospective workers -- on a bus, inviting potential workers to "Step in to step ahead." Full Story
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3. Contact Centers Calls: Keep 'em Short
The keys to profitability in the call center business are to answer every call placed, automate as many as possible, keep the average call times short -- and make sure callers get the info they need. Full Story
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4. Together Alone: Wired for a Long-Distance Relationship
Technology makes it possible to run a business from anywhere on the p***t. But what if your partner lives in a different city or time zone? How do long-distance partners make it work? Full Story
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5. Solve Service Woes with this Clever Technique
Pareto analysis is a formal technique for finding the changes that will give you the biggest benefits. How can you apply it to improve your sales staff and lessen customer service complaints? Full Story
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6. Salesforce.com Announces Dreamforce Europe
Salesforce.com will host its first-ever Dreamforce Europe user and developer conference, and says the expo will feature the largest gathering ever of the European SaaS industry under one roof. Full Story
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| Most Popular Stories | | |
1. Safend Protector Locks Endpoints To Stop Data Leaks
Locks endpoints to protect information. Full Story
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2. Zoho Challenges Business App Industry Heavyweights
Online invoicing tool targets SMBs. Full Story
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3. Grocery Chain Data Breach Offers Lessons for CIOs
Hannaford may have been inside job. Full Story
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About This Newsletter:
The "CRM Industry Alert" is published by CRM Daily.com, which is part of the NewsFactor Network of business and technology publications. Our straightforward newsflash style keeps you up to date on top news of the day concerning Customer Relationship Management (CRM). It is designed specifically for customer service managers and personnel, sales and marketing pros, tech staff and managers, as well as the top level executives who are accountable for customer satisfaction and the success of their enterprise applications.
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