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New on BNET BNET Book Brief: "The Back of the Napkin"
Author Dan Roam on why drawing pictures on paper may be the best way to work through tough business problems.
The Right Way to Manage Unprofitable Customers
Some of your customers aren't paying their bills. Others are so high-maintenance that the cost of serving them is eroding your profits. Before you show them the door, try this five-step process to manage these problem customers. The Four Things a Service Business Must Get Right
All successful firms must design a compelling offering and manage the workforce to deliver it at an attractive price. But service firms must do even more. BNET1Investment Risk in Africa Now on Par with Asia
Asia, with its rapidly expanding economy, massive market, and relatively cheap labor costs is a hot destination for M&A activity, but don't underestimate the risks of doing business there just because it's popular. Are Your People Just Too Fat?
America's growing weight problem is costing the country billions -- and maybe your company millions. Should you rush to institute a new wellness program? Don't be so hasty. The Biology of Bubbles and Crashes
Recent research finds that male hormones might help explain the risk-taking behavior that underlies market booms and busts. The Latest on BNET IndustriesAuto: Tesla's Trade Secret Battle: Sign of More to Come?
There are few real secrets in the auto business these days, but as Tesla's battle with Risker suggests, some are still worth protecting. And with thousands of employees sidelined by layoffs, more cases like this could follow. Financial Services: ADS-Blackstone Merger Ends with a Big IOU
This is just the latest legal salvo that ADS, the Dallas-based credit card transaction processor, has fired across Blackstone's bow, in a courtship that long ago went sour. Healthcare: Zimmer Bans Payments to MDs
In a step toward removing conflicts of interest in its business practices, top implant maker Zimmer Holdings has banned all gift-giving to MDs and all other healthcare professionals. BNET Business DictionaryWord of the Day: pari passu
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