SMBs were among the first to adopt software-as-a-service, which some experts have dubbed the most disruptive technology of the last decade. Yet it's beginning to look as if SaaS is just the tip of the disruptive technology iceberg. And SMBs will likely play a key role in the adoption of hosted software development platforms, dubbed "platform-as-a-service." SMBs are expected to be big customers of such platforms, including Salesforce.com's AppExchange, as well as creators of the applications sold through them. |