Highlights this Week

HBS Cases: JetBlue's Valentine's Day Crisis

Sharpening Your Skills: Disaster!

Summing Up: Where Will Management Innovation Take Us?

Working paper: Exploring the Duality between Product and Organizational Architectures

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New on the Site

HBS Cases: JetBlue's Valentine's Day Crisis

http://hbswk.hbs.edu/item/5880.html
It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make it right with customers and learn from its mistakes? A discussion with Harvard Business School professor Robert S. Huckman.

Sharpening Your Skills: Disaster!

http://hbswk.hbs.edu/item/5881.html
Disaster brings out the best in some, the worst in others. But every disaster tells a tale we can learn from. Here we look at lessons learned from failures involving polar explorer Sir Ernest Shackleton, NASA, and a Mount Everest climbing team.

Summing Up: Where Will Management Innovation Take Us?

http://hbswk.hbs.edu/item/5887.html
Will management innovation be "pushed" or "pulled"? Competitive organizations in the future will be managed differently, and this will require new roles for managers. But according to respondents to this month's column, just how this will occur within the organization is still TBD, writes HBS professor Jim Heskett. (Online forum has been closed.)

Working paper: Exploring the Duality between Product and Organizational Architectures—A Test of the Mirroring Hypothesis

http://hbswk.hbs.edu/item/5894.html
Download the PDF. Products are often said to "mirror" the architectures of the organization from which they come. Is there really a link between a product's architecture and the characteristics of the organization behind it? HBS professors Alan D. MacCormack and Carliss Y. Baldwin and colleague John Rusnak decided to analyze software products because of a unique opportunity to examine two different organizational modes for development, comparing open-source with proprietary "closed-source" software.

First Look: New Research by HBS Faculty

http://hbswk.hbs.edu/item/5899.html
New in publications and case studies: How to weather a downturn in retail ... The balance between capitalism and democracy ... A pathbreaking entrepreneur behind the Kyoto Prizes.

Most Popular Stories

Reducing Risk with Online Advertising

http://hbswk.hbs.edu/item/5870.html

Marketing Your Way Through a Recession

http://hbswk.hbs.edu/item/5878.html

Sharpening Your Skills: Disaster!

http://hbswk.hbs.edu/item/5881.html

Finding Success in the Middle of the Market

http://hbswk.hbs.edu/item/5898.html

Where Will Management Innovation Take Us?

http://hbswk.hbs.edu/item/5887.html

Best of Faculty Q&As

How to Put Meaning Back into Leading

http://hbswk.hbs.edu/item/4563.html
When research on leadership pays more attention to financial results than a person's ability to give the company a sense of purpose, something crucial is lost. Three HBS scholars are working to change the debate. A Q&A from 2005 with Joel M. Podolny, Rakesh Khurana, and Marya Hill-Popper.

Elsewhere at Harvard Business School

Web forum on "Marketing and Democracy"

http://www.hbs.edu/centennial/conversation/marketinganddemocracy/
Join The Conversation with Professor John A. Quelch and Katherine Jocz

Strategy Building and Sustaining Competitive Advantage

http://www.exed.hbs.edu/redirects/sbsca_wk/index.html
HBS Executive Education Program
June 1–6, 2008

Marketing Management Programs

http://www.exed.hbs.edu/redirects/mmp_wk/index.html
HBS Executive Education Program
June 1–13, 2008

Healthcare Delivery Achieving Organizational Excellence

http://www.exed.hbs.edu/redirects/hcd_wk/index.html
HBS Executive Education Program
June 8–13, 2008

Changing the Game: Negotiation and Competitive Decision Making – Europe

http://www.exed.hbs.edu/redirects/dme_wk/index.html
HBS Executive Education Program
June 8–13, 2008

Harvard Business Online

http://harvardbusinessonline.hbsp.harvard.edu/b01/en/home/index.jhtml?_requestid=23929
Visit Harvard Business Online, the Web site of Harvard Business School Publishing. Here you'll find articles from the latest issue of Harvard Business Review, new book releases from Harvard Business School Press, HBR IdeaCast—the biweekly podcast featuring breakthrough management ideas and commentary from the editors and authors of Harvard Business School Publishing—HBS case studies, and much more.

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