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February 21, 2008
Insider Newsletter A weekly summary of the best in BusinessWeek and BusinessWeek.com

NEWS THIS WEEK'S TOP STORY

Activists Target
the 'Genocide
Olympics'

Saying China's oil purchases
support violence in Darfur,
human-rights groups are
pressuring McDonald's
and other sponsors

Editor's Memo

As the Beijing Olympics get closer, many voices are being raised against China's ties with the Sudan. Our top story and featured video focus on attempts by actor Mia Farrow and others to spotlight human rights concerns.

On the Internet, everybody can hear consumers scream. BusinessWeek magazine's special report explains how businesses can keep clients happy and how consumer vigilantes are making sure they do.

Also check out what experts think Starbucks should do to avoid a caffeine-withdrawal slump and how Chinese beer Tsingtao aims to crack the U.S. market. Finally, the Investing Channel continues to keep you informed on the inflation-recession front.

-- Katherine Davis

FROM THIS WEEK'S ISSUE OF BUSINESSWEEK

SPECIAL REPORT
Consumer Vigilantes
Memo to Corporate America: Hell now hath no fury like a customer scorned

NEWS
Lights! Camera! Insurance!
Two executives at Fireman's Fund played a vital supporting role in 16 films up for Oscars

NEWS
Green—Up to a Point
Despite their eco-rhetoric, some USCAP members are supporting efforts to undermine restrictions on carbon dioxide emissions

FROM BW.COM'S TECHNOLOGY CHANNEL

TECHNOLOGY
DVD Format Wars: Toshiba Surrenders
Hobbled by the defection of Time Warner, the Japanese electronics maker abandons its HD-DVD technology, leaving the field open for Sony's Blu-ray

TECHNOLOGY
Social Media Will Change Your Business
Look past the yakkers, hobbyists, and political mobs. Your customers and rivals are figuring blogs out. Our advice: Catch up…or catch you later

FROM BW.COM'S SMALLBIZ CHANNEL

SMART ANSWERS
Starting the Licensing Process
For a tech company with plans to license its software, the toughest part at first can be finding the individuals in organizations who make buying decisions

LEADERSHIP
Are You Losing Control of Your Business?
Networks and resources for startups abound, but small companies managing expansion need help, too. No. 1 on your to-do list? Make a "stop doing" list

FROM BW.COM'S ASIA & EUROPE CHANNELS

EUROPE
Vivendi's Mobile Entertainment Move
The French company's new multimedia service, called Zaoza, will deliver content across multiple devices and encourage users to share it with friends

CHINA
Budweiser, Miller…and Tsingtao?
As part of its global expansion plan, China's leading beermaker aims to break out of the niche market in the U.S.

FROM BW.COM'S MANAGING CHANNEL

VIEWPOINT
The Seven Saving Graces for Managers
Redeeming features prevent the strong characteristics that got you where you are from going into overdrive

FROM BW.COM'S INNOVATION & DESIGN CHANNEL

INNOVATION STRATEGY
How to Reenergize Starbucks
Howard Schultz is back in charge, but the coffee chain is running low on steam. We asked experts how they would perk up the ailing giant

NEWS & FEATURES • From Corporate Design Foundation
Herman Miller's Creative Network
CEO Brian Walker talks about tapping the furniture company's creative network for insights and breakthrough ideas

FROM BW.COM'S INVESTING CHANNEL

BREAKING NEWS
Inflation Heats Up in January
A larger-than-expected rise in the consumer price index for the month may limit future rate cuts by the Fed

RETAIL
Wal-Mart: Fashioning a New Growth Track
Sales at the big-box retailer outpace the industry, but Wal-Mart is struggling to stave off a decline in growth. Can high-margin apparel sales do the trick?

MARKET VIEWS • From S&P
Recession Watch: Inflation Rears Its Head
Will surging prices hasten a consumer-led economic downturn? Here's what Wall Street economists and strategists have to say

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