password
username
Browse around to see what your competition is doing!
Newsletter preview

The WOMMA Word for February 20, 2008

If you can't read this email: http://www.womma.org/newsletters/daily/2008/02/20/

 

The WOMMA Word

 
WOMMA
 
 
WOMMA Daily Five | Your top five links in WOM

The International Olympic Committee has issued blogging guidelines for the Beijing Olympics. This marks the first time competitors and officials have been given the green light to blog -- albeit with some restrictions. According to the IOC, the Olympic bloggers' posts are sanctioned only as a "legitimate form of personal expression" and "not a form of journalism." If the IOC should choose to leverage it, giving fans easy access to athletes' blogs would be a great way to pump up pre-Olympic enthusiasm around the world.

Peer-to-peer shopping sites, which allow online shoppers to interact around purchases and to exchange product and recommendation information, are having an impact on niche and luxury categories. The influence that shopping communities exert within their specialized spheres has the potential to drive niche trends into the mainstream at record rates -- and is giving traditional luxury vetting sources a run for their money.

According to an article from Travolution, the latest series of investigations from the Kaizo Advocacy Index has the low-down on word of mouth that's happening online about British airlines. The companies that work to create positive word of mouth about their services, such as Virgin Atlantic, score much more positive online chatter than their competitors with controversial policies that incite consumers and spur negative buzz.

Instead of trying to piggy back on standing online social networks -- which have established codes of conduct, as well as established audiences -- some companies are opting to create their own. This article looks at some of the benefits of owning your own online social networking platform and some companies that have had success doing just that.

All brands make mistakes; it's what they do to make right that makes the difference. When ProFlowers couldn't make a delivery on time, not only did they respond appropriately -- with a timely email that apologized, took responsibility, and offered to do whatever it takes to "make it right" -- but they turned a situation that could have ended a customer relationship into a great experience.

Event Deals for Today

At WOMMA, we like to save our members money by scoring them discounts on the biggest industry events, such as:

--> WOMMA Members Save on WOM UK's "How to" WOMM Workshop
Mar. 11 | London, UK
WOMMA Members Save £50

WOM UK, the word of mouth marketing organization in the UK that is allied with WOMMA, is hosting its "How to" WOMM Workshop, and WOMMA members can take advantage of the member registration prices and save. Workshop capacity is limited to 60 delegates, so register soon to save your seat!

Prices:
WOM UK and WOMMA Members: £250 plus VAT (£293.75)
Nonmembers: £300 plus VAT (£352.50)

You can find event program and details for the WOM UK "How to" WOMM Workshop at:
http://217.194.215.244/web/womma/Doc/HowTo_EventLeaflet.pdf

More from WOM UK:
http://www.regonline.com/Checkin.asp?EventId=189661


--> PPC Summit
Mar. 3-4 | Boston
WOMMA members save 10%

Register by Feb. 22 to get $200 off two day registrations, plus a bonus 10% WOMMA member discount!

Log into the Member Center now to get your discount code and take advantage of the latest WOMMA event deal:
http://womma.leveragesoftware.com/blog_post_view.aspx?BlogPostID=dae253749a204d0c8a765866a8a5376f

 
 
 
 

The WOMMA Word

Your First Source for All Things WOM

The WOMMA Word puts up-to-the-minute word of mouth stories in your hands every day with an easy-to-swallow dose of news, strategies, case studies, campaigns, jobs, research, and more. If it's happening in WOM, WOMMA's The Word's got it covered.

Read the Blog and Archives

 

Tell us what you like. Or what you hate. Either way, we're listening.

Give us some feedback!


About WOMMA

The Word of Mouth Marketing Association

WOMMA is the official trade association for the word of mouth marketing industry. Our more than 385 members are building a prosperous word of mouth marketing profession built on best practices, effective standards, and ethical leadership. Those are the qualities that bring WOMMA members together -- and we hope that you will join us if you share these values.

Learn more about WOMMA

WOMMA Logo

Shannon Stairhime, Editorial and Content Manager
65 E. Wacker Place, Suite 500, Chicago, IL 60601
1-312-853-4400
editor@womma.org
http://www.womma.org

© 2007 Word of Mouth Marketing Association Inc. You may forward this email if it is not altered in any way.

WOMMA and Word of Mouth Marketing Association are registered trademarks of Word of Mouth Marketing Association Inc.

WOMMA respects your privacy. We will not release your email address ever, for any reason.


*** or update your email preferences.
Email Marketing