Choosing Between SANs and Direct Attached Storage (DAS)
Every company faces the demand for high-speed access to data generated by e-commerce, email, productivity applications, web serving, etc. You know the limitations of direct attached storage, even though it may still make sense, cost-wise. Moving to networked storage has traditionally meant you could move file data across your existing Ethernet, but accommodating block data from email and database applications has required the installation of a costly storage area network (SAN). |
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Your Help Desk Needs Help: 31 Best Practices
Only 53 percent of surveyed IT users report being satisfied with their help desk support. Areas such as resolving users' requests in a timely manner and successfully resolving an issue on the first call are key opportunities for improvement. |
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3 Common Backup Methods for Virtual Infrastructures
Completing backups of virtual infrastructures can be a major challenge for many customers. The challenges are due to the disproportionate ratio of data to physical bandwidth, which is created by consolidating physical servers to a single virtual server. Thankfully, there are several methods to complete a backup. However, it is important to note that each solution provides its own set of pros and cons. |
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5 Ways to Overcome the Complexity of the IT World
Complexity is expensive. Managing the ever-growing complexity of IT infrastructures is one of the top challenges faced by enterprise IT organizations. Static thresholds, rule-based systems, and manual data correlation techniques are indispensable tools for monitoring IT infrastructures, but these tools and the staff needed to manage them are rapidly becoming too costly and inadequate. |
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Is Vista Safe for Your Business?
Windows Vista contains a wide range of new features, from the user interface to the heart of the operating system. However, it is the new security-related technologies which were given top priority by Microsoft in response to the many criticisms of the vulnerabilities in Vista's forerunner, Windows XP. Developments include improved monitoring and reporting on security status, minimized opportunity for attack and improved defense against spyware |
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3 Key Questions on Implementing Knowledge Management
Today's consumers expect fast and convenient online self-service, and they demand knowledgeable, responsive support from contact center agents -- anything less and today's consumers are perfectly willing to take their business elsewhere. An organization's knowledge management (KM) capabilities are front and center in almost every customer interaction, and so have a direct impact on how customers experience and regard the organization. |
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