Win the Sale Every Time: Why the Right Questions Matter [Live Webinar, Jan. 10 at 10 a.m. PST] Are "sales" and "effectiveness" two words seldom seen together at your company? Then tune in for this live webinar to learn from sales guru Barry Rhein how the right questions can help increase your win rate, and how to customize the experience of sales prospects to motivate them to buy from you.

Customer Communication: Managing the Digital Deluge by CRM Media Custom Publishing Reader's Digest has found a way to leverage a web self-service strategy that really works. They cut service costs while improving customer experiences. Download this white paper to read the case study and learn how they do it.

Mining for Gold in Customer Service Experiences In today's global economy, it's critical to understand your customers and to use that information to improve how you do business. View this on-demand webcast to learn how to mine five "customer listening posts" and use Total Customer Management to deliver a differentiated customer experience.

Customer Experience Management Professional Certificate Training 2008 (Shanghai, Mar. 26-27; Dubai, Apr. 29-30; Amsterdam, May 28-29) Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.