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December 19, 2007
from: IFS
6 Steps To ERP Implementation Success
Implementing an enterprise application like an enterprise resources planning (ERP) contact relationship management (CRM) or enterprise asset management (EAM) is almost as complex as undertaking a civil engineering or major construction project. Here are six simple steps to take in order to manage that complexity and achieve your corporate goals.
from: InQuira
Implementing Knowledge Management: Key Planning Considerations
Before launching a knowledge management (KM) program, several critical implementation decisions must be made. Get a new guide that offers proven insights on these issues. Written by an executive that successfully managed dozens of KM deployments, this white paper gives project leads key strategies for planning an effective initiative.
from: BEA Systems
From Siloed Applications to a Holistic Approach
In this whitepaper, CIOs describe the challenges they have faced by working in siloed environments, and how they are building agile enterprises through process-driven and service-oriented integration.
from: InQuira
Forrester Research Report: Tools that Fill a Critical Gap in Customer Service
While many organizations have made huge investments in multi-channel customer service application suites, critical gaps still remain in such areas as search, knowledge management, and chat. A new report from Forrester lists the top solutions that help support organizations overcome these gaps and set the stage for significant improvements in service quality.
from: Compucom
Integrating the IT Infrastructure: Accelerating the Value from Your IT Investment
This white paper shows how CompuCom's unique Integrated Infrastructure Management TM (IIM) solution helps clients break through the complex issues of infrastructure management to create a tightly integrated infrastructure.
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