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December 13, 2007
from: InQuira
Implementing Knowledge Management: Key Planning Considerations
Before launching a knowledge management (KM) program, several critical implementation decisions must be made. Get a new guide that offers proven insights on these issues. Written by an executive that successfully managed dozens of KM deployments, this white paper gives project leads key strategies for planning an effective initiative.
from: InQuira
Forrester Research Report: Tools that Fill a Critical Gap in Customer Service
While many organizations have made huge investments in multi-channel customer service application suites, critical gaps still remain in such areas as search, knowledge management, and chat. A new report from Forrester lists the top solutions that help support organizations overcome these gaps and set the stage for significant improvements in service quality.
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