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December 10, 2007
from: Citrix
6 Top Support Issues That Keep Execs Awake at Night
Confused about how to optimize your customer support program? The Service and Support Professionals Association (SSPA) recently released a groundbreaking white paper outlining the 6 hardest-hitting issues facing support executives today. Discover what the SSPA recommends to combat these issues and learn strategies for increasing productivity, quality, satisfaction and loyalty.
from: Citrix
Forrester Research Report: 31 Best Practices for the Service Desk
Want to know how your company can deliver exceptional support? Download the Forrester research report, ""Thirty-One Best Practices for the Service Desk,"" to discover proven industry best practices, processes and technologies.
from: Citrix
Leading Public Health Authority Adopts Security Enhancing Remote-Access Solution
The security features are head and shoulders above other standalone remote-access products.
Read this case study to learn how Citrix GoToMyPC Corporate enabled Johns Hopkins Bloomberg School of Public Health to roll out, in hours, a secure remote-access solution that exceeded the school's security requirements.
from: Citrix
Using Web Conferencing to Boost Productivity and Increase Profitability
Growing businesses today no longer compete with just the companies in their own backyard; they contend with competitors from around the world. This whitepaper examines the benefits of Web conferencing for growing businesses and shows how GoToMeeting Corporate can help them successfully compete with much larger corporations.
from: Citrix
Case Study: Papa John's
Find out how the world's third largest pizza company, Papa John's International cuts travel costs by using GoToMeeting Corporate to meet with staff members and train franchisees in 49 states and 22 countries.
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