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· HP iPAQ Application Software
· HP Software Depot Products | Products: All HP Commercial Products | | OS: Windows | | Description: HP's Support Case Manager (SCM) Professional Edition offers you extended reach and added capabilities for support case logging and case management. Utilize SCM Professional to submit service requests on both hardware and software issues for timely resolution. Additionally, other features of SCM Professional give you control to add comments to existing support requests as well as to review the historical data from both open and closed cases. SCM Professional will allow you to review and comments to existing support cases even if they were submitted via HP's phone based technical support!
To log a support case online, go to the Collaborative Resources section of the HP Business Support Center and select Submit a Support Case. After you have selected your country, you will need to sign into HP Passport (or new users can register) in order to submit your case directly to your local HP Solution Center and receive a rapid electronic response to your problem. SCM Professional Edition provides an easy-to-use form to submit relevant case details and problem descriptions needed to help resolve the problem. You can also monitor case status and history, and provide updates using the case tracking features. |
| Products: HP 9000 Servers, HP 9000 Workstations, Mass Storage, HP NetServers, TFT Monitors | | OS: HP-UX, Windows, MPE, Linux | | Description: The HP IT Resource Center (ITRC) knowledge is a gold mine for technical professionals. You can use the ITRC whenever you need to expand your knowledge about a wide range of platforms, including those from other vendors.
ITRC Technical Knowledge Base
Before calling HP for support, check to see if the solution is in our Technical Knowledge Base to get your answers more quickly. The Technical Knowledge base features:- Over 500,000 technical documents
- A living database, constantly updated by HP engineers
- Support for several platforms including HP-UX, MPE/iX, OpenView, Windows 95/98/NT, Linux, and major vendors such as Banyan, Cisco, Netscape, Novell, Oracle, and VeriFone
Although it's technical, HP has made it easy to use. The Technical Knowledge Base is sorted by topic categories. You can also limit the scope of your search with advanced search criteria.
Advanced ITRC Site Search
The Technical Knowledge Base on the ITRC contains the majority of useful technical knowledge on HP's Enterprise Products. However, you can utilize the Advanced ITRC Site Search to expand your knowledge search to include information contained in product manuals as well as content and discussion from the ITRC Support Forums. Try the advanced search today!
Useful Links
IT Resource Center
ITRC Technical Knowledge Base (requires registration)
Advanced ITRC Site Search |
Note: Some updates get sent out based upon what product family they are a part of, not by exact model. If you don't find the update on the web under your specific model number, then it does not apply to that model.
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Note: You have received this e-mail because you signed up for email alerts from HP. If you would like to change your subscription preferences, click on the related "***" link below. For your convenience, all Digests will now be sent listing each Document ID, Title, and URL separately. To view previously released Security Bulletins, click here. | | | | | Promotions | | | |
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| Critical: | | Recommended: | | Routine: | |
| Refers to a critical issue you need to be aware of. Often includes an immediate application that is necessary to protect you from an unrecoverable failure such as data corruption or loss, hardware damage, or unrecoverable lockup or hang. You could be at risk of a serious unrecoverable error if action is not taken. | | Refers to important product or system information. Suggested improvements should be applied at your earliest convenience. There is potential for sub-optimal performance, lock-ups or unwanted shutdowns. This will protect your system from a serious, but not unrecoverable failure. | | Refers to information and applications that can help you manage your system, such as performance upgrades and best practices. These enhancements can be added at your discretion to help optimize your HP product. | |
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