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November 21, 2007
from: Citrix
Forrester Research Report: 31 Best Practices for the Service Desk
Want to know how your company can deliver exceptional support? Download the Forrester research report, ""Thirty-One Best Practices for the Service Desk,"" to discover proven industry best practices, processes and technologies.
from: Citrix
The Secret of Secure Remote Support with GoToAssist
As a secure, managed service, Citrix GoToAssist reduces the costs and complexities associated with premise-based remote-support solutions while offering administrators the highest level of security and centralized control. Learn more about the Citrix Online infrastructure, patented technology and security components used to create the GoToAssist remote-support service.
from: Citrix
6 Top Support Issues That Keep Execs Awake at Night
Confused about how to optimize your customer support program? The Service and Support Professionals Association (SSPA) recently released a groundbreaking white paper outlining the 6 hardest-hitting issues facing support executives today. Discover what the SSPA recommends to combat these issues and learn strategies for increasing productivity, quality, satisfaction and loyalty.
from: Citrix
The Vital Role of Web Conferencing in Growing Businesses
If you think Web conferencing is just for large enterprises, you're in for a surprise: Wainhouse Research conducted an independent Web survey of nearly 1,600 GoToMeeting Corporate customers and discovered a number of ways Web conferencing technology has become essential to growing business users as well.
from: Citrix
Using Web Conferencing to Boost Productivity and Increase Profitability
Growing businesses today no longer compete with just the companies in their own backyard; they contend with competitors from around the world. This whitepaper examines the benefits of Web conferencing for growing businesses and shows how GoToMeeting Corporate can help them successfully compete with much larger corporations.
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