How are Unhappy Customers Affecting Your Bottom Line?
Creating satisfied customers begins when the customer first shops for a product. The buying cycle, purchase experience and delivery and setup of the product all drive customer satisfaction before the first support call is ever received. But support plays a key role in moving customers from satisfied to loyal, and increasing customer loyalty is a primary goal for companies wishing to create market-share advantage with service. |
| READ THIS FREE WHITE PAPER |
 |
|
Transforming Your Raw Data into Actionable Reports
Businesses these days are receiving an overabundance of data from customer contact information, past purchases, current opportunities, call reporting, appointments, and other data points. Raw data, however, is not fundamentally useful for reporting. What key stakeholders increasingly demand is information, delivered in precise, accurate, and understandable terms. |
| READ THIS FREE WHITE PAPER |
|
|
Beware of Performance Management Pitfalls
In setting up performance management systems, two mistakes are particularly common. One is choosing the wrong software to do the job, and the other is not having enough of the right information. |
| READ THIS FREE WHITE PAPER |
|
|
Understanding the Benefits & Risks of Virtualization
Server virtualization can bring measurable benefits to organizations including simplified operations, better resource utilization, and cost-effective scalability to meet business demands. But there are risks as well -- one such risk is possible performance degradation of virtualized applications sharing a physical server with other virtual applications that have high I/O requirements. |
| READ THIS FREE WHITE PAPER |
|
|
Switching Providers without the Fire Drills
This white paper is designed to outline the current challenges created by working with multiple VANs, highlight the new capabilities delivered by the next generation of EDI technology, discuss the factors involved in migrating to a single VAN solution and present the financial and operational improvements migration can deliver for your business. |
| READ THIS FREE WHITE PAPER |
|
|
Five Steps to Building a Virtual Infrastructure
In recent years, just about every company with an Information Systems department has begun some form of consolidation and virtualization effort with the goal of increasing asset utilization while reducing management and infrastructure costs. With a Virtual Infrastructure, companies can decouple business applications from physical server hardware, which in turn reduces operational costs and provides a much more flexible and dynamic infrastructure. |
| READ THIS FREE WHITE PAPER |
|
Back to newsletter list
