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September 24, 2007
from: HP
ITIL V3: Get Ready for the Next Chapter in Service Management
ITIL V3 represents a significant shift in how IT is viewed in the greater business context. There is an increased focus on managing the IT service lifecycle and providing value to the business—with an emphasis on how technology can best be leveraged to enhance that value. ITIL V3 brings service management in line with changing business needs and priorities, advancing technology and new governance models.
from: ClearStory Systems
Digital Asset Management: A Corporate IT Imperative
Digital media (images, video, presentations, graphics) creation and use is exploding across marketing and business operations. Corporate IT is racing to keep up. This paper discusses digital asset management as a key enabling technology for integrating digital media into business process and gaining control of this critical intellectual property.
from: BEA Systems
From Siloed Applications to a Holistic Approach
In this whitepaper, CIOs describe the challenges they have faced by working in siloed environments, and how they are building agile enterprises through process-driven and service-oriented integration.
from: Interactive Intelligence
Internet Protocol Communications on the Brain
Recent research reveals a strong migration to Internet Protocol communications. Download this white paper to discover why business and IT leaders are increasingly turning to this technology, and also get advice from the trenches on IP strategy.
from: Knoa Software
Best Practices in Siebel CRM Performance Management
End User Experience Management software is capturing the CIO’s attention for its ability to simultaneously improve end user and application performance. Learn how comprehensive and precise end user metrics on response times, errors and utilization can help you drive adoption and efficient, effective use of your Siebel CRM apps.
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