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July 29, 2007

Today's Feature: The Service Level Management Process Kit

It's All About The Customer!
The Service Level Management Process Kit establishes a framework from which to address the movement toward service orientation. It is comprehensive, up-to-date, and embraces the actual and virtual complexities inherent in today's computing environments. All documents in this collection directly correspond to ITIL (IT Infrastructure Library) principles.

Get the details on this unique offer now!
Check out All of Our Best Selling IT Management Resources!

The Web Toolkit
Get a complete set of templates and project planning documents to specify, develop and maintain a world class corporate web site.

The Complete
IT Policy Kit
Create your own custom IT policy portfolio in minutes using this comprehensive set of templates and instructions.

The ITIL
Starter Kit
Excellent quick reference on ITIL principles. Also assess your company's alignment with the standards. Applicable at all levels of ITIL compliance.

Practical Guide for IT Outsourcing
Take advantage of the sound advice in this step-by-step guide to outsourcing IT initiatives.

The ROI Analyst
Establish a framework from which to address the movement toward service orientation.

Building a Comprehensive
Disaster Recovery Plan
Prepare your company for any type of disaster you can envision and those you cannot.
   

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