31 Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Areas such as resolving users' requests in a timely manner and successfully resolving an issue on the first call were identified as key opportunities for improvement. |
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Reduce E-mail Risks by Streamlining Infrastructure
For some users, the cost and risk of e-mail is justifiable. For example, some executives and knowledge workers benefit from the functionality of leading corporate e-mail platforms. But for many employees the capabilities of corporate e-mail platforms often go unused. |
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Save Yourself from Spam Overload
Looking at the cost of spam from a productivity standpoint, let's say it takes 10-20 seconds of your time to deal with each unwanted spam message. If you're getting 35,000 spam e-mails a day, you can do the math and see that's a lot of money down the drain. |
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5 Security Risks of Smartphones: How to Fight Back
In many ways, security risks for wireless devices are similar to those for other computing platforms. There are the usual concerns of protecting data, authenticating users, and shielding against viruses and other malicious code. But because of their mobility and compact size, smartphones and handhelds present some additional challenges. |
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The Seven Major Obstacles on the Road to Managed Services
Why are so many IT service organizations content to settle for merely re-labeling their existing low-value chaotic and reactive services when the business benefits of managed services are so critical to their very survival? Why do so many of these organizations underestimate the difficulty of transforming their business to become a true MSP? |
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Is Your Company's Print Space a Corporate Junk Drawer?
Even with the massive investments and dependence on document technology and related services, the print space in most organizations can be likened to corporate America's junk drawer. Just like the junk drawers in our homes, print spaces are rarely managed effectively and even less rarely cleaned out and reorganized. |
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