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ChangeThis Newsletter No. 31
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Issue 32
The Upside of Assholes: Is there Virtue in Bad Workplace Behavior?
Robert I. Sutton
Bob Sutton employs his signature frankness to discuss whether
the bad behavior of workplace bullies and jerks should be
tolerated in the name of success. While referencing such
famous assholes as Steve Jobs of Apple or Hall of Fame
baseball player Ty Cobb, Sutton debates the value of getting
results with a strategic temper tantrum.
http://changethis.com/32.01.UpsideAssholes
http://changethis.com/pdf/32.01.UpsideAssholes.pdf
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How Toyota Can Save Your Life…At the Hospital
By Mark Graban
It’s well-known that the safety standards of Toyota vehicles
are singularly high due to the company’s commitment to
innovation and precision. But the Toyota philosophy can save
your life at the hospital as well. There are over 100,000 deaths
in hospitals each year as a result of systematic failure. Graban
asserts that a lean manufacturing approach, like Toyota’s,
is the answer to saving healthcare…and possibly your life.
http://changethis.com/32.02.HowToyotaCanSave
http://changethis.com/pdf/32.02.HowToyotaCanSave.pdf
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The Silent Revolution: Peter Drucker’s Voice Still Resonates
Elizabeth Haas Edelsheim
A revolution in business has arrived, one built of human assets
such as knowledge, information and collaborative exchanges, absent
the noisy clamor of factories or the hum of machinery. And who
better to shape the role of management during this revolution
than the ageless voice of Peter Drucker, whose forward-thinking
ideas on meaningful strategy still resonate and can act as a
spur for innovation.
http://changethis.com/32.03.SilentRevolution
http://changethis.com/pdf/32.03.SilentRevolution.pdf
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100 Ways to Kill a Concept:
Michael Iva
So, you’ve got an idea. A big idea. But will your idea take flight?
Not if you let your concept be killed by all the usual excuses you
hear from your managers, your bosses, your spouses—excuses motivated
by fear or possessiveness. In this wide-ranging manifesto, Iva
offers you ways to persuade someone to embrace your idea, to not
be swayed by negative responses, and to utilize your creativity.
http://changethis.com/32.04.100WaysKillConcept
http://changethis.com/pdf/32.04.100WaysKillConcept.pdf
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Frontline Leadership: A Cycle of Engagement Manifesto
George Reavis
The contact point between your customers and your company is at
the front door, at the front counter, on the frontline. And most
of your frontline associates are very competent people who can do
the work, but George Reavis warns that most companies fail to make
the distinction between perfunctory performance and enthusiastic
engagement. Here he offers tools for providing the right kind of
motivating feedback to jumpstart a cycle of engagement between
management, frontline employees and customers.
http://changethis.com/32.05.FrontlineLeadership
http://changethis.com/pdf/32.05.FrontlineLeadership.pdf
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Lonely P***t: How Relationships Suffer and Why It Matters
Elizabeth Johnson
As humans, we crave communication and understanding; we crave
authentic relationships. And we think that cell phones and email
and the Internet will help us find the key to that fairy-tale
myth of happily-ever-after that sustains our culture. Instead,
we lose authentic connection. Elizabeth Johnson shows you just
how essential authentic relationships are to your quality of life
and the steps you should take to reconnect.
http://changethis.com/32.06.LonelyP***t
http://changethis.com/pdf/32.06.LonelyP***t.pdf
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