True Believers
Passionate customers can transform Your company. Here's how to make them your secret weapon.
Source: BusinessWeek Online

The Suggestion Box 2.0
Your secretary, mailroom clerk or a junior associate might have the answers to the company's biggest problems.
Source: Forbes.com

Technology Keeps Tabs On Employees in the Field
While employees don't always share their enthusiasm, employers are finding that GPS systems help them manage mobile staff.
Source: CareerJournal.com

Eight Tips for Conducting Valuable One-On-One Sessions with Your Staff
Managing your team members is somewhat like managing a project: You need a plan and you need to keep up with what's going on. One way to address both of those needs is to conduct regular one-on-one review sessions that allow you to map out developmental and performance goals and to give employees a chance to air grievances, clarify expectations, and discuss obstacles, achievements, and personal objectives. Done right, your one-on-one sessions will foster better communications with employees--and you'll find annual reviews easier to conduct and far less likely to lead to any disconnects or surprises.

Teach Your Staff How to Gripe...Constructively
It's a fact of life: Your team members are going to complain about work. But there's a world of difference between healthy venting among comrades and bitter, conspiratorial ranting behind closed doors. The answer may lie in manager-sanctioned (and manager-led) gripe sessions. This BNET download offers tips on managing the process, including ensuring participation by all team members, bringing in representatives from other groups, implementing measures to resolve problems that surface, and following up with individuals whose casual peeves reveal significant difficulties.

BNET Evaluation Form to Help Improve Employee Performance
Structured performance reviews allow managers to help employees recognize their strengths and weaknesses, and to provide direction in improving skills and performance. This evaluation form is designed to make it easier for managers to deliver the constructive feedback employees need. It provides a framework for developing an evaluation system, built on an assessment of five categories of performance: communication, interaction, productivity, quality concerns, and job knowledge and skill.

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