How to Deliver World-Class Support
Wednesday, August 16, 2006 2 pm EDT / 11 am PDT

(If you are unable to attend the live event, please register for the on-demand version. We'll email you when it becomes available.)

The Story Behind World Class Tech Support

If you're in a small business, you know how costly and time-consuming it can be to support your customers. The good news is that you don't need to be a big company to provide great support -- if you have the right tools. Learn the story behind an award-winning technical support operation in this exclusive free webcast.

YourTechOnline.com (YTO) is the recent winner of PC Magazine's Editor's Choice award for Best Tech Support.  On August 16 Citrix will sponsor a live 45-minute PCMagCast so that you can learn how this company provides such effective and award-winning technical support -- without having to send IT staff into the field.  

How do they do it?  YTO built its reputation by providing top-quality service with Citrix GoToAssist. During this event, YTO's Steve Wandler will tell you how his company provides cost-effective support to their customers.  Citrix executives will explain how you can use their products for remote technical support of your own employees or customers.

In this webcast, you'll benefit from our explanations of GoToAssist's remote support technology. You'll also learn about the most common tech support concerns, and find out how a well-run support business runs.

Join us and learn how a winning technical support operation:

1. Provides immediate and convenient solutions for common computer problems like spyware and viruses
2. Diagnoses and repairing computer problems while the user watches and learns
3. Reduces the need for expensive on-site visits and travel
4. Tracks and attacks technical conditions before they become serious problems

All attendees will qualify for a special GoToAssist offer.  This is a limited-time opportunity, and restrictions apply, so sign up today. 

Featured Speakers :

Shelly Cobb , Product Marketing Manager for Citrix Systems, Online Group
Steve Wandler , President and CEO, YourTechOnline.com

Moderated By: Frank Derfler , VP, Market Experts Group, Ziff Davis Media

Sign up today for this free, online seminar! Click here to register now

About Our Sponsor:

Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC, the easiest-to-use solution for remote, secure and managed desktop PC access over the Web; Citrix GoToAssist, the industry-leading remote-support solution; and Citrix GoToMeeting, the easiest, most secure and cost-effective solution for conducting online meetings. Citrix Online products are used by more than 10,000 companies worldwide, including Verizon Online, Siemens, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at www.gotomypc.com, www.gotoassist.com, www.gotomeeting.com and www.citrix.com.

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Copyright (c) 2006 Ziff Davis Media, Inc. All Rights Reserved.
Ziff Davis Media Inc., 28 East 28th Street, New York, NY 10016