|
TRUST
According to Charles Green's "Trust-Based Selling," in order to build loyal customers for life, you must value the relationship over the transaction. And, we agree. Especially if you are selling complex products or intangible services.
As Green points out, and our own experience shows, most sales and marketing people either ignore the trust factor altogether, or simply believe the act of building trust is telling their prospective customer all about their expertise, experience, reputation, etc. While this does build credibility, it does not build trust. And with all things seeming equal, the buyer will always choose trust.
So, what's the acid test for "selling from trust?" (Read More)
OTHER RELEVANT SALES AND MARKETING TIPS: Successful Branding: 5 Key Elements and 1 Mantra!
Brand Relevance—Do you have it?
The Art Of Networking: It's Not Schmoozing
|